Shipping & Delivery

If you have a shipping enquiry or a question about your order, please get in touch via Contact Us.

Due to the ongoing strike of Canada Post we are currently unable to process orders from Canadian customers. We'll be available once service resumes.


CHRISTMAS SHIPPING CUT OFF DATES

Need Knog delivered by December 24th? Here's when you need to order by:

All International Delivery

  • DHL Express: Order by Tuesday 17th December 2024

Australia

VIC, NSW, QLD, SA & TAS:

  • Standard Post: Order by Tuesday 17th December 2024

WA & NT:

  • Standard Post: Order by Sunday 15th December 2024


OUR SHIPPING RATES

Australia
  • Standard A$10  (3-6 business days)
  • Free Standard Delivery when you spend over A$100

Europe

  • €20 Premium Delivery via DHL Express (4 - 7 business days)
  • FREE when you spend over €100

United Kingdom

  • £15 Premium Delivery via DHL Express (4-7 business days)
  • FREE when you spend over £100.
  • Please note shipping to Northern Ireland is not currently available

Asia

  • US$15 Premium Delivery via DHL Express (4-7 business days)
  • FREE when you spend over US$100. 

New Zealand

  • A$15 Premium Delivery via DHL Express (4 - 7 business days)
  • FREE when you spend over A$100

United States

Shop on Knog's US Store for Free Shipping over US$50 and enjoy fast delivery. If you continue here, our International store (shipping from Australia), rates are:

  • US$15 Premium Delivery via DHL Express (4-7 business days)
  • FREE when you spend over US$100. 


What Happens Once You've Ordered?

Your order will be processed within 24 hours here in Melbourne, Australia. Once your order is on the move, Australia Post or DHL (for international orders), will send you an email with the parcel tracking info so you can watch its progress (be sure to check your junk email, sometimes it ends up there). Orders cannot be amended once they've been placed.

Please note that international orders outside of the UK & EU may be subject to additional customs and duty charges to be paid by the receiver. Knog has no control or liability in regards to these charges. Please check with your local customs authority or postal service for more information in regards to any customs duties or taxes that may be payable.


Can't Find Your Country In Our Selector Tool?

If your country isn't in our Country Selector (top of website), then unfortunately we can't fulfil your order. However, there may be retailers in your country that do sell Knog products, so Google 'Knog' to find a local seller. 


Can't Find Your Parcel Tracking Info?

Sometimes emails from our shipping provider will end up in your junk folder. Before you reach out to Knog, please check. If you still can't find it, we're happy to help. Just drop us a note via the Contact Us form. 


Returns

Returns are accepted within 30 days of your purchase. For more information, please see our Returns & Warranty page.